XCUS-603 - ICD Module 2: Group Dynamics & Conflicts

Course Description

Groups and teams are at the heart of every organizational change effort. This module gets to the essence of where real change happens – and where it can fail. Participants will develop their ability to look developmentally, creatively, and non-judgmentally at group patterns, including what might present as “resistance,” so they might be better equipped to help groups and teams get better aligned and improve their effectiveness. This module explores communication networks, behaviors, climate, and barriers in organizations. It also examines the manager’s role in and responsibilities for communication. Participants will participate in experiential learning to increase their awareness and skill identifying and managing power dynamics within teams.

Learning Objectives

By the end of this module, participants will be able to:

• Utilize their presence, knowledge, and skill to co-create a safe, inclusive environment and a collaborative, influential partnership;
• Apply essential principles and practices of team development to enhance team and organizational effectiveness;
• Recognize and help systems identify dynamics present in groups and teams;
• Identify, leverage and mitigate power dynamics within the organization;
• Diffuse and transform conflict into generative conversation that builds capacity, relationships and impact.