XTCT-810 - Applied GenAI for Enhanced Team Performance
Course Description
This seven-week certificate program equips non-technical professionals with practical, immediately applicable skills to transform team performance using Generative AI and agentic AI tools. Students will examine challenges that hinder team effectiveness, including ambiguous roles, shifting priorities, and communication breakdowns. Through applied learning and instructor-led activities, they will develop and implement AI-supported strategies to enhance team clarity, coordination, and performance without the need for programming expertise.
Students will utilize prompt engineering to enhance team communications, implement AI-assisted tools for meeting effectiveness and feedback systems, and develop strategic approaches to team formation and increased collaboration. The program includes hands-on experience with data analysis for business insights, enabling participants to leverage AI for decision-making and performance measurement.
Participants will engage with real-world scenarios and practical projects designed for immediate workplace application. By the end of the program, students will be equipped to identify AI integration opportunities, implement comprehensive team improvement strategies, and develop sustainable systems that address multiple organizational challenges simultaneously. The curriculum ensures participants gain the adaptability to leverage evolving AI technologies for sustained team excellence in their professional environments.
Course Objectives
Design and evaluate AI-supported frameworks to define clear team membership, clarify role and responsibilities, and define team authority to support team accountability and stability.
Analyze the role of a Compelling Direction in motivating team performance, and develop prompts, workflows, and communication strategies using GenAI that reinforce shared goals, vision, and purpose.
Design team structures that are aligned with task requirements, and propose GenAI-enabled approaches to optimize processes and performance, streamline tasks, and adapt team workflows in real time.
Apply GenAI tools to improve team access to learning, communication, information, and reinforcement systems within a supportive organizational context and formulate GenAI-enhanced strategies for improving access to data, knowledge sharing, and team recognition.
Examine the role of coaching in developing team capabilities over time, and construct an AI-augmented feedback or coaching mechanism to promote continuous learning and team development.
Evaluate and design AI-supported strategies to improve decision-making and diagnose, classify, and resolve workplace team conflicts by applying conflict frameworks, communication models, and feedback techniques to improve team effectiveness and interpersonal dynamics.
Analyze the potential of agentic AI systems to enhance team effectiveness and decision-making processes, and implement no-code automated workflows with human oversight.