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Course Description

Negotiation and conflict resolution are integral parts of daily life and working with people. Project managers need the skill to handle people problems before they affect performance whether the problems are within the team or with clients, customers, and stakeholders. This course covers the foundations of negotiation, negotiation strategy including planning and framing, how to recognize and prepare for the phases of a negotiation, and how cultural differences are increasingly playing a role in the globalize economy. Another aspect of working with people is how to deal with the inevitable conflicts that may arise. Project managers are called upon to resolve conflicts not only within their teams but also with clients, customers, and other stakeholders. This course will also cover argumentation, constructive and destructive conflict, conflict resolution styles, and various approaches to conflict resolution.

Course Objectives

 

At the completion of the course, a successful student will be able to:

  • Identify a negotiation situation, understand the dynamics of the negotiation process, and apply the basic approach to become successful in all negotiations.
  • Recognize and adopt the appropriate strategy for the two different types of negotiations: integrative and distributive.
  • Apply the key characteristics of negotiation techniques to obtain necessary human and financial resources to accomplish project objectives.
  • Identify decision-making and conflict resolution behaviors a leader can use to effectively resolve an inter- or intra-group conflict.
  • Appropriately apply the five types of conflict resolution techniques.

 

Notes

This course is an open enrollment course. No application is required and registration is available by clicking "Add to Cart." Current students must register with their Georgetown NetID and password. New students will be prompted to create an account prior to registration.

Course Prerequisites

Project Management Fundamentals or permission of the instructor.

Applies Towards the Following Certificates

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Enroll Now - Select a section to enroll in
Type
Live Online
Days
Sa
Time
9:00AM to 5:00PM
Dates
Mar 19, 2022
Schedule and Location
Contact Hours
8.0
Course Tuition
Tuition non-credit $695.00
Instructors
Section Notes

 

Welcome to Live Online!

Using the Live Online platform, Georgetown faculty deliver real-time online exceptional educational experiences based on a human-centered approach that integrates the needs of professional learners and the possibilities of technology.

Live online classes are small to support highly interactive engaged learning and collaboration, deliver the same learning objectives as classroom courses, and count towards the completion of a Georgetown certificate.

You will experience:

  • live lectures, discussions, activities, and the dynamic exploration of topics and concepts
  • the immediacy of live connections with the instructor and your peers to challenge and encourage innovative thinking and the meaningful exploration of ideas
  • scheduled lectures, discussions, and presentations with a comparable level of interaction as classroom attendance
  • networking and the creation of social connections with other professional learners in a global classroom

 

 

Type
Live Online
Days
T
Time
9:00AM to 5:00PM
Dates
May 03, 2022
Schedule and Location
Contact Hours
8.0
Course Tuition
Tuition non-credit $695.00
Instructors
Section Notes

This class section will be held on the Georgetown University School of Continuing Studies campus at 640 Massachusetts Ave NW, Washington, DC.

All students entering the building must meet the health and safety standards of the University.  Complete details can be found at https://www.georgetown.edu/coronavirus/ 

Professional learners who are attempting to register for this class less than two weeks prior to start date, should contact pdcprograms@georgetown.edu for assistance in registering.

 

Type
Live Online
Days
T
Time
9:00AM to 5:00PM
Dates
Aug 02, 2022
Schedule and Location
Contact Hours
8.0
Course Tuition
Tuition non-credit $695.00
Instructors
Section Notes

 

Welcome to Live Online!

Using the Live Online platform, Georgetown faculty deliver real-time online exceptional educational experiences based on a human-centered approach that integrates the needs of professional learners and the possibilities of technology.

Live online classes are small to support highly interactive engaged learning and collaboration, deliver the same learning objectives as classroom courses, and count towards the completion of a Georgetown certificate.

You will experience:

  • live lectures, discussions, activities, and the dynamic exploration of topics and concepts
  • the immediacy of live connections with the instructor and your peers to challenge and encourage innovative thinking and the meaningful exploration of ideas
  • scheduled lectures, discussions, and presentations with a comparable level of interaction as classroom attendance
  • networking and the creation of social connections with other professional learners in a global classroom

 

 

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